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The Skyline report

The Skyline Report for customer contacts is a comprehensive analysis that provides valuable insights into the interactions between customers and the company. This report offers a detailed overview of the various types of Customer Intents presented as a series of stacked bar charts for seven consecutive weeks.

What are the benefits of this data representation?

It helps identify trends, patterns, and areas of improvement, allowing companies to make informed decisions to enhance customer experience and operational efficiency.
Companies can gain a deeper understanding of customer needs, preferences, and pain points. This insight enables them to tailor their products, services, and support processes to better meet customer expectations and enhance overall satisfaction.
Helps companies proactively identify and address emerging issues before they escalate into major problems. By monitoring trends in customer contacts, companies can anticipate customer needs and take proactive measures to resolve issues and prevent future occurrences.
By identifying the most common types of customer contacts and the channels through which they occur, the Skyline Report helps companies allocate resources more effectively. It enables them to optimize staffing levels, training programs, and technology investments to ensure efficient and responsive customer support across all channels.

The ultimate WOCAS-Guide

The Skyline report

The Skyline Report in the WOCAS® application