The ultimate WOCAS-Guide
Typical project phases & timeline
Typical project phases
WOCAS® can be used anywhere from a few weeks to several months or even years, depending on the scope and contact volume. However, all projects share certain common phases.
For your first project, I wanted to share a structure that might help you organize your activities:
Typical timeline
The implementation phase is crucial to the success of a new project. Have a look at the detailed blocks which should be dealt with during the setup and implementation phase.
English 
German